Article ID: 4567, created on Mar 24, 2008, last review on May 2, 2014

  • Applies to:
  • Sphera

Symptoms

ASP pages are not working using Chilisoft VA - you get a 501 error

Resolution

If you get asp errors (501) but the Chilisoft is running (at least it seems so in the ServerDirector Java GUI) please perform the following tasks:

[root@server logs]# ps -ewf | grep casp
root     15673 11226  0 04:37 pts/4    00:00:00 grep casp

This means that Chilisoft is NOT Running!

----------------------------------------------------------------------------------

Try to restart it manually:
[root@server logs]# [SD Base]/etc/rc.d/init.d/chilisoft stop
Stopping ChiliSoft......
Stopping ChiliSoft Admin......
[root@server logs]# [SD Base]/etc/rc.d/init.d/chilisoft start
Starting ChiliSoft......
Starting ChiliSoft Admin......

Then check process again:
[root@server logs]# ps -ewf | grep casp

A correct output is something like that:

root     15906     1  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspd
root     15907 15906  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspd
root     15908 15907  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspd
root     15914     1  0 04:37 pts/4    00:00:00 /bin/sh /usr/local/hostdir/PSP/casp/admtool -s
root     15934     1  0 04:37 ?        00:00:00 /opt/casp/admin/bin/admd -f /opt/casp/admin/conf/admd.conf
root     15936 15914  0 04:37 pts/4    00:00:00 /bin/sh /opt/casp/admin/bin/caspctrl startall
nobody   15965 15934  0 04:37 ?        00:00:00 /opt/casp/admin/bin/admd -f /opt/casp/admin/conf/admd.conf
root     15993 15936  0 04:37 pts/4    00:00:00 /opt/casp/admin/bin/caspctrlb startall
root     15995     1  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/admin/bin/admdog
root     15996 15995  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/admin/bin/admdog
root     15997 15996  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/admin/bin/admdog
root     16001 15906  7 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu
root     16002 16001  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu
root     16003 16002  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu
root     16004 16002  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu
root     16005 16002  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu
root     16006 16002  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu
root     16007 16002  0 04:37 pts/4    00:00:00 /usr/local/hostdir/PSP/casp/asp-apache-3000/caspeng -p:3001 -mt:5 -iu

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