Article ID: 4537, created on Mar 24, 2008, last review on Apr 17, 2012

  • Applies to:
  • Sphera

Symptoms

Execution of ServerDirector4.0i78.exe fails with error 1720, and the installation log (at C:\WINDOWS\system32\ServerDirector\temp) has the following message:

Resolution

The source of the issue is a wrong value for property RootVer in ASP.NET registry key.

 

In order to fix the issue please follow the steps:

1)      open Start -> Run -> regedit

2)      Open HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ASP.NET

3)      Set RootVer = 1.1.4322.0

 

After setting the correct value for RootVer, execute ServerDirector4.0i78.exe once again.

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