Article ID: 4529, created on Mar 24, 2008, last review on Apr 16, 2012

  • Applies to:
  • Sphera

Symptoms

SharedSSL is not working on one Name-based VDS - the Link next to the Valuapp does not return anything.

Resolution

In order for you to use our ShardeSSL ValueApp, two conditions must to be met:

1. The sharedSSl must be installed on the domain name that the apache is running on,
(such as mywebsite.com and not subweb.mywebsite.com)

2. The sharedSSL must run on a resolvable Domain name (valid DNS name)
(such as mywebsite.com)

to verify run: nslookup mywebsite.com make sure you get:

name: mywebsite.com

address: 192.168.0.5 (Example)

5f478287f7e74fe9b07217d8131cd741 6311ae17c1ee52b36e68aaf4ad066387

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