Article ID: 4449, created on Mar 24, 2008, last review on May 4, 2014

  • Applies to:
  • Sphera


problem: DNS records is not updated after a VDS move to a new Server


In version 3.7 each ServerDirector has it's own SOA serial number counter that increases after each change on specific ServerDirector. On some circumstances (changing/adding the domain on same day of move/creation) the serial can decrease causing DNS server not to refresh the records.

Solution: Reload the DNS server or wait till refresh rime (3 hours by default).

To reload DomainDirector:

1) Run "sphadmin"

2) Type 31 to stop DomainDirector.

3) Run "sphadmin" again

4) Type 30 to start DomainDirector

To reload external "bind" based DNS server:

Run "rndc A.B.C.D reload" where A.B.C.D is IP address of external DNS server.

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