Article ID: 4415, created on Mar 24, 2008, last review on Apr 25, 2014

  • Applies to:
  • Sphera

Symptoms

The VDS CP can’t be open from the DCM - getting the error:

Unable to obtain skin

Resolution


The source of the problem is probably due to incomputable ID of the VDS in the DCM and SD.


Please use an API Command to retrieve the account ID:


<API>


<CMD


cmd="get"


keys_path="sphera\accounts\[VDS_Name]\"


type="accounts"


/>


</API>


 


We need the TAG id, and an example result is:


id="u1005t1095148006_439152h00_50_DA_C6_6F_43"


Perform the following command on DCM, to receive the unique_id:


<API>


<CMD


cmd="get"


type="account"


name="virtu6"


/>


</API>


 


unique_id="u1127t1092157484_24392h00_D0_B7_A7_F6_54"


If you have different strings for the same VDS, this synchronization problem usually causes the GUI problem.


Look at the DCM log (cluster_report.log) for errors like:


VDS [VDS_NAME] ( unique_id='u1025t1082760238_484275h00_04_76_B7_D5_BC' ) not found in the db.


One solution is to remove the VDS from DCM and import it again using the OpenAPI command:


<API>


<CMD


cmd="import"


type="account"


server="serverdirector_name"


name="vds_name"


reseller="RD_admin_username"


/>


</API>


This will recreate the VDS in the DCM with the same ID as in the SD.


*temporary solution*


Running the following *OpenAPI command is a *temporary* solution for that (it will force the VDS to use the default skin instead of the VDS skin
- this means that the branding of this VDS will be lost!):


<API charset="ISO-8859-1" lang="en_US">


<CMD


cmd="set"


greseller=""


keys_path="[VDS User_Name]"


/>


</API>


*Run on the Server.


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