Article ID: 4404, created on Mar 24, 2008, last review on May 11, 2014

  • Applies to:
  • Sphera

Symptoms

You wish to modify/disable the alerts that VDS owner and VDS creator are receiving for one of the following events:

Quota breach

Damaged Files

Site is down

Service is down

Resolution


The email templates for all the alerts above are configured at the DCM control panel:


Home -> Branding -> Alert Branding


 


In order to Enable/Disable sending email alerts for VDS creator (Reseller):


1.      Login to DCM as Reseller / DCM Admin


2.      Browse to: Home   Preferences   Edit Contact Details


3.      Enable/Disable the Enable Alerts checkbox


 


In order to Enable/Disable email alerts for VDS owner:


1.      Login to VDS control panel


2.      Browse to: Settings System (or: Site Management Settings)


3.      Enable/Disable Quota alerts


* Note1: Although the checkbox name is Quota alerts , it refers to all type of alerts.


 


For VDSs on SDW:


1.      VDSs on SDW do not have the option enable/disable alerts.


2.      In order to disable alerts for a VDSs on SDW you can remove the email address from the contact details of the VDS.


 

 


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