Article ID: 4389, created on Mar 24, 2008, last review on Apr 18, 2012

  • Applies to:
  • Sphera

Symptoms

 

Update or reapply of SP for VDSs on SDL3.7 with UP3 fails with the following error message:

Service package update failed for account: domain.com due to error Server failed to perform operation due to a run time error. Failed to run script due to timeout error.

Resolution

 

This is a known issue and was fixed for SDL 4.1.
 
For SDL 3.7 we would recommend running the following OpenAPI command at the end of each SD installation in order to set the timeout:
 
<API>
<CMD 
keys_path="sphera\user_scripts\va_manager" 
cmd="set" 
stimeout="60"
/>
</API>

 


5f478287f7e74fe9b07217d8131cd741 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF