Article ID: 4354, created on Mar 24, 2008, last review on May 11, 2014

  • Applies to:
  • Sphera


sa user login failure when trying to install SQL server Valueapp.


If the SQL user "sa" password was changed, you also need to update the config.ini file under %sphera_home_dir%\plugins\sqlserver.
It may also be that the pswdencrypt utility was run more the once on the config.ini, this is also a potential reason for this error.

Please do the following to fix this issue:
In the config.ini file (under %sphera_home_dir%\plugins\sqlserver), reenter the "sa" user password (not encrypted)

Run this command from command line:
C:\program files\Sphera\ServerDirector\upgradescripts\PswdEncrypt.exe \e C:\program files\Sphera\ServerDirector\plugins\sqlserver\config.ini

(run this command only once to encrypt the password).

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