Article ID: 4345, created on Mar 24, 2008, last review on Apr 18, 2012

  • Applies to:
  • Sphera

Symptoms

Getting email with Server Errors from BLS

Resolution

In case the server does not respond to APIs, please execute the following command in order to terminate the COM+ process:

 

runas /user:<User> "\"C:\Program Files\Debugging Tools for Windows\kill.exe\" -f <PID> "

 

User: COM+ user (looks like: MMIII\Ad884ws%ws06.mmiii.s)

PID : process ID of dllhost

 

When executing the command you will be prompted to enter the password of COM+ user. Try to submit the password "121212", in case this is not the password, reset the password for the COM+ user at AD, and SD and then execute the command above once again.

 

* The utility C:\Program Files\Debugging Tools for Windows\kill.exe should exist on all SDs at BLS. In case it doesn't exist, please copy the file from another server.

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