Article ID: 4322, created on Mar 24, 2008, last review on May 10, 2014

  • Applies to:
  • Sphera

Symptoms

Can not add a VDS, receiving the following error in the DCM:
No server was available to handle this request. [Server Name]:
Account [VDS Domain] creation failed on server due to error
Error from COM Cannot create a file when that file already exists

Resolution

 

The error displayed could be due to a few different reasons. One of them, may be the Mail Server service (Mail Site only).


In order to verify that this is the source of the error, open the log file (manager.log in the target SDW) and look for the following errors:
Error from COM Cannot create a file when that file already exists
CError::OutErrorFromWorkerToLog: error load alias map 8
CError::OutErrorFromWorkerToLog: load alias 8


In order to fix the issue:


Open the Services console (in the MailSite Server), and restart the Mail Site service: "mailsite mail management service".

 


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