Article ID: 4309, created on Mar 24, 2008, last review on May 10, 2014

  • Applies to:
  • Sphera

Symptoms

Email client error : -ERR [SYS/PERM] Unable to process From lines (envelopes), change recognition modes or check for corrupted mail drop.

 

Resolution


The cause of this error is a corrupt mail format in user spool directory which is /var/spool/mail/.


Please telnet to confirm the corrupt mail as the example below:


# telnet vds-xyz.com 110


Trying 10.10.10.10...


Connected to vds-xyz.com.


Escape character is '^]'.


+OK Qpopper (version 4.0.4, modified by Sphera Technologies) ready. <21860.1077722216@sphera>


USER spheratest@vds-xyz.com


+OK Password required for spheratest.


PASS 121212


-ERR [SYS/PERM] Unable to process From lines (envelopes) in /var/spool/mail/spheratest; change recognition mode or check for corrupted mail drop.


+OK Pop server at vds-xyz.com signing off.


Connection closed by foreign host.


The error hence is confirmed for the user 'spheratest'


The problem is usually in the first 3 lines of the email.
Delete them & retry with telnet.


A successful telnet will look like this :


# telnet vds-xyz.com 110


Trying 10.10.10.10...


Connected to vds-xyz.com.


Escape character is '^]'.


+OK Qpopper (version 4.0.4, modified by Sphera Technologies) ready. <21860.1077722216@sphera>


USER spheratest@vds-xyz.com


+OK spheratest has 4 visible messages (0 hidden) in 39867 octets.


LIST


+OK 4 visible messages (39867 octets)


1 9132


2 11101


3 12861


4 6773
.
QUIT


+OK Pop server at vds-xyz.com signing off.

You can use your email client now with no problem.


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