Article ID: 4249, created on Mar 24, 2008, last review on Apr 17, 2012

  • Applies to:
  • Sphera

Symptoms

Error example:Command set on account:[VDS_DOMAIN_NAME] failed on server due to error Management operations on this server have been disabled due to license breaches. If these breaches are not fixed then Web sites shall be disabled on 2007/03/13,04:27:51. According to license agreement, ServerDirector must be connected to ClusterDirector.

 

Resolution

The "master" process running on the DCM machine might get stuck.

 
This process is responsible for license administration among the rest.
It is running under primary VDS user.

In order to solve the problem the process has to be restarted.

It can be restarted with "su [PVDS_USER_NAME] -c /usr/local/grs/bin/masterd restart" command.

It also can be killed using ‘kill’ command and started with "su [PVDS_USER_NAME] -c /usr/local/grs/bin/masterd start" command.

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