Article ID: 4245, created on Mar 24, 2008, last review on May 11, 2014

  • Applies to:
  • Sphera

Symptoms

Resolution

Perform the following steps to register a VA that is giving errors.

1)  Use sd_va_register & see what error comes

# ./sd_va_register -i --enable --nogpg /usr/src/redhat/RPMS/i386/-ServerDirector-Helix-9-10.i386.rpm

check for error.

Verifying /usr/src/redhat/RPMS/i386/ServerDirector-Helix-9-10.i386.rpm.

Checking for existing versions.

The same version is already installed.

If the error is like above resume to step 2 else if it is a "runtime error" skip to step 6.

2)  verify that the VA is installed.

# rpm -qa | grep ServerDirector-Helix

3) If it is installed then unregistered it using sd_va_register command.

# ./sd_va_register -e ServerDirector-Helix-9-10

If no error then skip to step 5.

error might look like this.

Removing package phpBB-2.0.5-0.

Invalid operation on empty XML file: /etc/sphera.repository/va/SpheraCorporation.ServerDirector-SpamAssassin.2.52/conf/.SpheraCorporation.ServerDirector-SpamAssassin.2.52.xml.

This means SpamAssassin VA has xml corrupted directory.

4)  Either fix SpamAssassin directory structure else remove the directory all together if it is not installed from the directory
<sphera_account_base>/.repository/va/SpamAssassin

proceed to step 6.

5)  Check for the number of mounted file systems.
cat /proc/mounts & check if all the VDS are mounted.

# cat /proc/mounts | grep special | wc -l

it is a known bug if all VDS are not shown in /proc/mounts & is fixed in UP2.

If this is not the case, inform Sphera support else go to step 6.

6)  Re-issue the VA register command as in step 1

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