Article ID: 4194, created on Mar 24, 2008, last review on Apr 17, 2012

  • Applies to:
  • Sphera

Symptoms

Getting the following error when trying to enable a VDS on a server that was upgraded from version 3.6 to 3.8 :

Resolution

The problem appears only after disable -> enable of a VDS (or the FTP Service at a VDS) that exists on SDW that was upgraded from 3.6 to 3.8.

 

The source of the problem is that the upgrade script does not replace @ to % at the manager.xml -> "activeservice" node -> "ftp_user_group" property

For example: AD\myvds@myvds.com should be replaced to  AD\myvds%myvds.com

 

In order to fix the issue:

1) Upload the attached zip file to the relevant server
2) Stop and disable

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