Article ID: 4186, created on Mar 24, 2008, last review on Apr 25, 2014

  • Applies to:
  • Sphera

Symptoms

Mail Users cannot login to their pop account.

Resolution

Check VDS/etc/features file.

If that file enables pop service for more users then it is defined in VDS control panel, all pop users would not be able to login to their accounts.

For Example:

VDS example.com has a limit of 5 mail accounts.

VDS/etc/features shows:

mail=0,ftp=0,description=mail
user1:mail=0,ftp=0,description=mail
user2:mail=0,ftp=0,description=mail
user3:mail=0,ftp=0,description=mail
user4:mail=0,ftp=0,description=mail
user5:mail=0,ftp=0,description=mail
user6:mail=0,ftp=0,description=mail

Disabling one of the mail accounts would solve the issue:

user6:mail=-1,ftp=0,description=mail

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