Article ID: 4171, created on Mar 24, 2008, last review on Apr 18, 2012

  • Applies to:
  • Sphera

Symptoms

Can not add email / ftp account, receive the error: Runtime error. Command add on user_account failed

Resolution

Under [HD Base]/log/powerscript.log you can see the following error:
01/28/03,05:11:47 sendmail_manager.py:387:compiledb() OSError: [Errno 2] No such file or directory: '/accounts/[DOMAIN]/tmp/.sendmail'

 

The problem was caused since the slink tmp -> var/tmp didn't exist under this VDS's home directory.

 

Please re-create the symbolik link and try again.

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