Article ID: 4141, created on Mar 24, 2008, last review on May 8, 2014

  • Applies to:
  • Sphera

Symptoms

 

When browsing to the "DNS Header" screen in the VDS CP, the following error is displayed:
"Command get on header failed."

 


When browsing to the "DNS Records" screen in the VDS CP, an error similar to the following is displayed:
"Can't include file: C:\Program Files\Sphera\ServerDirctor\temp/673ce6d297f751bf466ccf9154b64b8_sphera_vds_dns cache"

Resolution

The source of the errors above is a corrupted zone file.
In order to recover the corrupted file, restore the zone file of the VDS from backup by copying it from C:\WINDOWS\system32\dns\backup  to  C:\WINDOWS\system32\dns

*Note – Manually modifying VDSs zone file may lead to the file's corruption.


 

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