Article ID: 4115, created on Mar 24, 2008, last review on May 11, 2014

  • Applies to:
  • Sphera

Symptoms

POP-UP Authentication window when you login into W2K VDS

Resolution

If you receive a pop-up authentication window (which asks for user name / password / domain) when you try to view the site of a W2K VDS please check the following:

1. Check the Security Permissions for both www and manager folders for the problematic VDS.
By clicking right click on the folders and choosing properties -> security Tab.
Check the Permissions for the anonymous_http@DOMAIN user (should be Read & Execute / List Folder Contents / Read).

2. Verify the connectivity between the SD and the AD, you can do it by the following steps:
a. Start -> Run -> MMC
b. Console -> Add/Remove snap in -> Add -> Choose Active Directory Users and computers -> OK
c. Expand the navigation tree and see if the user folder is accessible, if not -this could be the problem.

3. Verify that there is the anonymous_http user exist in the AD Server:
a. Connect via terminal services to the AD and go to Start -> Run -> Programs -> Administrator tools -> Active Directory Users and computers.
b. Expand the navigation tree and look for the anonymous_http user under Sphera -> SD -> Doamin -> Site.

4. Reset the anonymous_http password for the AD and SD servers:
For the SD:
a. Open the IIS and locate the VDS.
b. Right Click on the name and choose properties
c. Choose Directory Security Tab and click Edit in Anonymous access and Authentication control section.
d. Click on edit in Anonymous access and reset the password.

For the AD:
a. Connect via terminal services to the AD and go to Start -> Run -> Programs -> Administrator tools -> Active Directory Users and computers.
b. Expand the navigation tree and look for the anonymous_http user under Sphera -> SD -> Doamin -> Site.
c. Right click on the user and choose Reset Password

Please Note that the password should be equal.

5. Reset the permissions.

The files inside E:\accounts\[VDS Name]\manager directory might have incorrect NTFS permissions.

In order to correct it, open the VDS home directory (for example: c:\accounts\VDS_NAME\) and reset the NTFS permissions on the subfolders and files of the manager directory, by right click on the manager directory -> properties -> Security Tab -> click on Everyone and mark V in the option “Replace permission entries on all child objects with entries…”

Also, Ensure that you have anonymous_http@VDSdomain user in the access list and it has read permissions.

Then, click on Apply.

Attachment details:

iis permissions.bmp - Check IIS permissions and verify that anonimou_http@domain user has access.

ntfs permissions.bmp - go to VDS home directory c:\accounts\m\i\VDS_NAME\ and reset the NTFS permissions on the files and subfolders of the manager directory.

 


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