Article ID: 4087, created on Mar 24, 2008, last review on Apr 18, 2012

  • Applies to:
  • Sphera

Symptoms

Resolution

Reason: The manager.xml file was saved in UTF-8 format instead of ANSI format.

In order to fix this issue, its necessary to resave manager.xml file as ANSI file by using notepad.

The problem is that when a text file is saved as UTF8 via notepad, a few characters are added in the beginning of the file, which disable the SD XML parser from reading it.

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