Article ID: 4052, created on Mar 24, 2008, last review on Apr 29, 2014

  • Applies to:
  • Sphera

Symptoms

Getting "Error:Error:fail to load C:\Program Files\Sphera\ServerDirector\conf\manager.xml" When trying to modify installation of ServerDirector.

Resolution

This error is caused due to a bug in the installation of ServerDirector.

MS XML parser cant not work with localized characters if the XML node does not contain the locale information or there are localized characters and the file is saved as ANSI.

 In order to overcome this issue please do the following:

Save the XML file as a UTF8 file. This can be done using notepad (save as), however, since notepad puts some junk characters in the beginning of the file - you must open the file with a text viewer like multiedit slickedit and remove the first few junky characters from the beginning of the file and re-save it.

 

***PLEASE BACKUP THE FILE PRIOR TO DOING ANY MODIFICATIONS***

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