Article ID: 3943, created on Feb 8, 2008, last review on Apr 30, 2014

  • Applies to:
  • Helm 3

Resolution

Problem

The DiskUsage Collector is not collecting data  - when running the Collector manually it hangs on

"Pruning Data and Building Diskspace Summary"

and then gives the following error which can also be seen in the logs:

Run-time error '-2147220477 (80040403)
Execution failed. SQL was: EXEC RebuildDiskSpaceSummary
(Timeout Expired)

 

Solution

This is because the number of days that has been set for pruning diskspace statistics is set too high. Go to:

Home > Account Settings > Global Settings

and change the Prune Diskspace field to 5 days.

Leave the Prune Bandwidth field as default.

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