Article ID: 3935, created on Feb 8, 2008, last review on May 8, 2014

  • Applies to:
  • Helm 4

Resolution

Problem

When adding FrontPage Extensions to a domain, it errors in Helm with:

Failed to install FrontPage extensions

and in the logs you can see errors similar to this:

<entry date='633209516476875000' utc_offset='2' assembly='WHA.Base.dll' source='Utility' method='ExecuteCommand'>Execution completed with the following result code:
Starting check, port: 80, web: "/".

Error: The FrontPage Server Extensions are not installed on '/LM/W3SVC/20292:'.
 and the output of: 1376262</entry>
<entry date='633209516537968750' utc_offset='2' assembly='WHA.Base.dll' source='Utility' method='ExecuteCommand'>Execution completed with the following result code:
Starting check, port: 80, web: "/".

Error: The FrontPage Server Extensions are not installed on '/LM/W3SVC/20292:'.
 and the output of: 1376262</entry>
<entry date='633209516544062500' utc_offset='2' assembly='WHA.Base.dll' source='Utility' method='ExecuteCommand'>Execution completed with the following result code:
Starting install, port: 80.

Error: There is no user named 'Administrator'.
 and the output of: 917519</entry>
<entry date='633209516544062500' utc_offset='2' assembly='' source='' method=''>Failed to install FrontPage extensions.
Starting install, port: 80.

Error: There is no user named 'Administrator'.
 917519</entry>

Solution

The issue here is that Helm communicated to Sharepoint with the local administrator, the name of which you specify in the IIS Service in Helm:

Home > System > Servers > Services > Web Service

Go down to the FrontPage Administrator field and enter the name of an administrator on your machine. By default, the main administrator is called "Administrator" in Windows, but server admins usually change this to something else for security reasons. Just enter the name of an administrator on the server, and click Save to save the service.

You should then be able to add FP Extensions to a domain.

0331e0e4efc12686c3f22fc2cdda9f03 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF