Article ID: 3925, created on Feb 8, 2008, last review on May 11, 2014

  • Applies to:
  • Helm 4

Resolution

Problem:

When attempting to refresh a server in Helm 4 I get an error:

Failed to request a refresh of the server

There are no errors in the error logs.

Solution:

This is due to Helm 4 not having permission to access certain files within its installation folders. Because of this permission issue, it is also preventing error logs from being written.

1.) Go to the Helm 4 folder, right-click and choose Properties, then the Security tab.

2.) Make sure the Network Service user is in there, and has Modify permissions. If it doesn't, add it.

3.) Click Advanced and check the bottom box that says "Replace permisssion entries on all child objects...."

Click OK twice and try to refresh the server again. It should now work without error.

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