Article ID: 3915, created on Feb 8, 2008, last review on Apr 28, 2014

  • Applies to:
  • Helm 4

Symptoms

When I try and update the Helm Configuration Tool, it gets to the "Updating Configuration Tool" bar, closes the Helm Configuration Tool, but then does nothing. A few seconds later, the bar disappears and the Helm Configuration Tool re-opens, but it hasn't been updated.

Resolution

This suggests that something is blocking the download of the new Helm Configuration Tool. Turn off any firewall or Anti-virus software that might be blocking this, such as Sygate. Once turned off, try again. If the issue persists, contact your support provider.

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