Article ID: 3914, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 3

Resolution

Problem: When I try and add a Remote Server to Helm, it errors and the following can be found in the Helm error logs: HELM:CServer::AddServerEx 000000000070: Permission denied{0} Solution: This can sometimes be caused by the two servers not being able to access each other's MAC address. You can test if this is the case by downloading the following file to both servers: http://download.webhostautomation.net/helm/downloads/Misc/Macaddress.vbs Edit it, and insert the NETBIOS name of the server you are connecting to in the relevant point at the bottom of the code. Save the file, then open up a command prompt, navigate to the file through the command line, and run it by simply typing Macaddress.vbs at the prompt and pressing Enter. Also try the same thing on the other server. If either/both come back with a permission error, then this is causing the issue. The following Microsoft article will rectify the problem: http://msdn2.microsoft.com/en-gb/library/aa826699.aspx The important paragraph to note is: Disabling Remote UAC by changing the registry key that controls Remote UAC is not recommended but may be necessary in a workgroup. The registry key is HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system\LocalAccountTokenFilterPolicy. When the value of this key is zero (0), Remote UAC access token filtering is enabled. When the value is 1, remote UAC is disabled. If this key does not exist then you can create it in the registry, and set it to 1. Once done, reboot the machine. Repeat for each machine that has this issue.

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