Article ID: 3912, created on Feb 8, 2008, last review on May 1, 2014

  • Applies to:
  • Helm 4


When trying to view the logs for a server at
Home > Helm System > Servers > SERVER NAME
you get the application error:
Input String was not in a correct format
This suggests that Helm is trying to view logs that are in an older format than it is expecting. In Windows, navigate to:
[Helm Install Directory]/Logs/Error
Delete all logs that are earlier than January 2007. Repeat this for the following folders:
[Helm Install Directory]/Logs/Debug
[Helm Install Directory]/Logs/Security
Once done try viewing logs in Helm again. It should no longer error.

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