Article ID: 3904, created on Feb 8, 2008, last review on May 10, 2014

  • Applies to:
  • Helm 3

Resolution

 
Problem
 
When trying to add SmarterStats to a domain, it fails and I get the following error in the log:
 
2006-03-07 12:23:42 Stats.AddStats 0000000000-1: An error occurred while saving the site.  Access to the path "C:\\Program Files\\SmarterTools\\SmarterStats\\MRS\\Config\\AppConfig.xml" is denied.{0}
2006-03-07 12:23:42 Stats.IStat_Execute 0000000000-1: An error occurred while saving the site.  Access to the path "C:\\Program Files\\SmarterTools\\SmarterStats\\MRS\\Config\\AppConfig.xml" is denied.{0}
2006-03-07 12:23:42 CStatsInstal.InstalEx 0000000000-1: An error occurred while saving the site.  Access to the path "C:\\Program Files\\SmarterTools\\SmarterStats\\MRS\\Config\\AppConfig.xml" is denied.{0}

 
Solution
 
This suggests that you are running SmarterStats in IIS. If this is the case, you need to add the following permissions to this folder:
 
C:\\Program Files\\SmarterTools\\SmarterStats\\MRS
 
NETWORK SERVICE - needs Write permissions on MRS, Config and Temp folders.
 
IUSR Account (i.e. the Windows account that the SmarterStats site is running under in IIS) - needs Write permissions on MRS, Config and Temp folders.
 

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