Article ID: 3900, created on Feb 8, 2008, last review on May 8, 2014

  • Applies to:
  • Helm 3


When I reboot the server and then try to access Helm I get the following error:
Microsoft VBScript runtime error '800a01ad'

ActiveX component can't create object

/include/system.asp, line 238
Reinstall MS XML 4.0 SP2 on the machine - it has been known to cause issues similar to the above error if it is corrupt. This can be obtained here:
Now open the Configuration Tool, go to the System Identity tab and enter the HELM_ADMIN NT account password (the password you used when installing Helm). Check the box underneath for Rebuilding COM+ Components and click Apply. Accept the confirmation, and wait until completion. Once completed, Helm should work correctly.
If you still have issues, contact your support provider.

110556ad4b9f1c73a3682661cd1dca89 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF