Article ID: 3893, created on Feb 8, 2008, last review on May 9, 2014

  • Applies to:
  • Helm 3

Resolution

Problem
 
When trying to add or remove an FTP account from Helm, it fails and I get the following errors in the error log:
 
2005-11-11 08:54:31 MSFTP:FTP::IFTP_RemoveFTPAccount 0-2147218675: The FTP user account 'ACCOUNT' doesn't exists on SERVERNAME {0}

2005-11-11 08:54:41 modNTFS::SetFolderSecurity 0-2147219579: SetACL failed for User Account: ACCOUNT ("C:\\Program Files\\WebHost Automation\\Helm\\System\\setACL.exe" -on "\\\\SERVERNAME\\c$\\domains\\domain.com" -ot file -actn ace -ace "n:SERVERNAME\\ACCOUNT;p:change;m:set;w:dacl" -silent){0}
2005-11-11 08:54:41 FTP.IFTP_Execute 0-2147219579: SetACL failed for User Account: ACCOUNT ("C:\\Program Files\\WebHost Automation\\Helm\\System\\setACL.exe" -on "\\\\SERVERNAME\\c$\\domains\\domain.com" -ot file -actn ace -ace "n:SERVERNAME\\ACCOUNT;p:change;m:set;w:dacl" -silent){0}
2005-11-11 08:54:41 CFTP.AddFTPAccountEx 0-2147219579: SetACL failed for User Account: ACCOUNT ("C:\\Program Files\\WebHost Automation\\Helm\\System\\setACL.exe" -on "\\\\SERVERNAME\\c$\\domains\\domain.com" -ot file -actn ace -ace "n:SERVERNAME\\ACCOUNT;p:change;m:set;w:dacl" -silent){0}
where SERVERNAME is the name of the server that the account is being added to, and ACCOUNT is the name of the FTP account.
 
Solution
 
This indicates that the folder is not accessible to set FTP permissions on. Reasons for this may include:
 
1.) The default share (C$) not being set on the root of the C drive. Refer to the Pre-Installation Guide on the WebHost Automation site for details on how to set this.
 
2.) If the domain is stored on a remote server, the path to that remote server may not be accessible. Go to Start > Run and type:
 
 
where REMOTE-SERVER-NAME is the name of the remote server.
 
If you cannot access this drive, Helm won't be able to either. If you resolve this issue, Helm should work.
 

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