Article ID: 3877, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 3

Resolution

Problem
 
When installing LiveStats XSP on a domain in Helm it fails, and I get errors similar to this in the log:
 
2005-05-10 17:22:45 Stats7.AddStats 0-2147024809: Client:Incorrect number of parameters supplied for SOAP request HRESULT=0x80070057: The parameter is incorrect.
 - Client:Unspecified client error. HRESULT=0x80070057: The parameter is incorrect.{0}

2005-05-10 17:22:45 Stats7.IStat_Execute 000000000005: Client:Incorrect number of parameters supplied for SOAP request HRESULT=0x80070057: The parameter is incorrect.
 - Client:Unspecified client error. HRESULT=0x80070057: The parameter is incorrect.{0}

2005-05-10 17:22:45 CStatsInstal.InstalEx 000000000005: Client:Incorrect number of parameters supplied for SOAP request HRESULT=0x80070057: The parameter is incorrect.
 - Client:Unspecified client error. HRESULT=0x80070057: The parameter is incorrect.{0}
Solution
 
This suggests that you are using a different version of LiveStats XSP than the version you have specified in the Statistics Service in Helm. Login to Helm and go to:
 
Home > System Settings > Servers > YOUR SERVER > Statistics Service
 
You will see a dropdown box labelled "Version" containing either 7.0x or 7.5. You need to choose the version to correspond with the version of LiveStats that you are using, then click Save.
 
Then try to install LiveStats XSP on the domain again. If it still fails, contact your support provider.

152090ff5e9a05ea7e1cf0c248449638 110556ad4b9f1c73a3682661cd1dca89 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF