Article ID: 3842, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 3


When adding a MySQL database to a domain it fails and I get the following error in the error logs:
2005-03-08 16:04:10 Microsoft OLE DB Provider for ODBC Drivers [TCX][MyODBC]Access denied for user: 'root@[ServerName]' (Using password: YES)
2005-03-08 16:04:10 CDatabase.CreateDatabaseEx [TCX][MyODBC]Access denied for user: 'root@[ServerName]' (Using password: YES)
Go to the MySQL Service in Helm here:
Home > System Settings > Servers > Your Server > MySQL Service
Make sure the user you have set is root, and enter the correct* password for the MySQL root account into the appropriate field and click Save.
*This needs to be correct, so check it is by trying to log into MySQL with it.
You should now be able to add MySQL databases through Helm.

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