Article ID: 3839, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 3

Resolution

Problem
 
When I try to add statistics to a domain with LiveStats 7 (XSP), it fails and I get the following errors in the log:
 
2005-03-04 11:44:50 Stats7.AddStats Failure returned from add web site soap call for domain 'tester.com'
2005-03-04 11:44:50 Stats7.IStat_Execute Failure returned from add web site soap call for domain 'tester.com'
2005-03-04 11:44:50 CStatsInstal.InstalEx Failure returned from add web site soap call for domain 'tester.com'
 
Solution
 
This suggests that your LiveStats settings are incorrect in Helm. Please refer to the LiveStats Configuration Guide for more details on what should be in each field of the LiveStats 7 (XSP) Service.

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