Article ID: 3834, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 3

Resolution

Problem
 
When adding Livestats to a domain, it fails and I get the following errors in the logs:
 
2005-02-26 07:50:34 Stats7.GetStatsGroupId Object doesn't support this property or method
2005-02-26 07:50:34 Stats7.AddStats Object doesn't support this property or method
2005-02-26 07:50:34 Stats7.IStat_Execute Object doesn't support this property or method
2005-02-26 07:50:34 CStatsInstal.InstalEx Object doesn't support this property or method
 
Solution
 
This is because you have not installed the SOAP toolkit on your server. You can either install this from the Tools folder of your Helm install folder, or you can download this directly from Microsoft's site here:
 

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