Article ID: 3830, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 3

Resolution

Problem
 
When I try to add a server to Helm, I get an error saying:
 
Unable to add server. Can not obtain licence from server.
 
and I cannot add the server.
 
Solution
 
Ensure the following:
 
1.) The HELM_ADMIN user is on all machines that you are trying to add into Helm, with Administrator permissions.

2.) MS XML 4.0 is installed on all machines.
 
3.) File and Print Sharing is enabled on all machines (refer to the Helm Pre-Installation Guide on how to do this).
 
4.) The Remote Registry service is started on all machines (refer to the Helm Pre-Installation Guide on how to do this).

5.) Every machine can access every other machine's C drive. You can test this by doing the following:
 - Go to Start > Run
 - Type \\\\\RemoteServerIP\\C$
The remote server's C drive should open on the server. If this isn't the case, then there is a communication issue between the two servers which you will need to resolve.
 
6.) If all of this is correct, please follow this article to reset and then update your licence key:
 
 
7.) Also try rebooting the two machines in question.
 
If none of the above work, please contact your support provider.
 

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