Article ID: 3829, created on Feb 8, 2008, last review on May 11, 2014

  • Applies to:
  • Helm 3

Resolution

Windows Authentication prompts popping up at CP URL
Problem/Summary

When a HELM_ADMIN account is set up, it must be ensured that the password of this account is the same on each machine that has the account. If not, then you will receive an error such as
"Unable to update system identity. Please check your account details and try again"

You may also receive authentication windows at the Control Panel URL.
 
Solution
In order to make sure the password for the NT admin account is the same throughout Helm:

1.) Go to Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management
2.) Expand the "Local Users and Groups" folder
3.) Click the Users folder.
4.) In the right hand pane, you should see a list of accounts. Right click the account named "HELM_WEB" and choose Rename Password.
5.) Choose a password then click OK.

Now you need to tell Helm the password for this admin account.

1.) Go to IIS (Settings -> Control Panel -> Administrative Tools -> Internet Information Services)
2.) Go to Web Sites and right click the Helm Control Panel and choose properties
3.) Choose the Directory Security tab and click the Edit button by Authentication and access control
4.) Change the password to be the same as the password you used above.
5.) Click Apply and OK.


If you are still getting the login prompt and are using Windows 2003 check the Server Extension settings in IIS and make sure that "Active Server Pages" are an allowed extension. By default this isn't allowed and will prohibit any ASP being run on the server.
If you used the Helm Configuration Tool to assign a dedicated IP to Helm, on occasion the HELM_WEB user gets removed from the "Control Panel" folder. Before you reset permissions on child objects as described above, make sure that HELM_WEB is added to that folder with read/execute permissions.
 
 

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