Article ID: 3820, created on Feb 8, 2008, last review on Apr 16, 2012

  • Applies to:
  • Helm 3

Resolution

Problem
 
Bandwidth collection is not running correctly on the server. When I then try and run the task manually by going into the Helm\\System\\Tasks folder of my Helm install, I get the following error:
 
Run-time error '3021':
 
Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record. (Line 33)
 
 
Solution
 
You can see in the collector which user this is failing on. This suggests that the reseller of that user has a overusage notification issue. You can tell if this is the case by trying to open the overusage notification templates in Helm for that Reseller.
 
If they do error, then a manual database change is needed. Contact WHA and they will alter this for you.

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