Bandwidth collection is not running correctly on the server. When I then try and run the task manually by going into the Helm\\System\\Tasks folder of my Helm install, I get the following error:
Run-time error '3021':
Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record. (Line 33)
You can see in the collector which user this is failing on. This suggests that the reseller of that user has a overusage notification issue. You can tell if this is the case by trying to open the overusage notification templates in Helm for that Reseller.
If they do error, then a manual database change is needed. Contact WHA and they will alter this for you.