Article ID: 3812, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 4

Resolution

Problem
 
I have set up SmarterStats on a user's domain. How do they log into it?
 
Solution
 
They need to use the following login:
 
Username: siteadmin
Password: [their control panel password at the time of installing stats]
 
 
In SmarterStats, with "siteadmin" you can create more users under you. If HELM created the stats without a "siteadmin" then you would not have as much management of the statistics because you would have no login, and you would therefore log in as a guest. As a guest you can not create your own reports or create other users. This is why a specific admin username is chosen.

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