Article ID: 3797, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 3


Bandwidth collection doesn't run correctly, and in the error logs I keep getting the following:
2004-06-06 12:30:00 CBandwidthUsage.LoadEx Operation is not allowed when the object is closed.
2004-06-06 12:30:00 HELMBANDWIDTHCOLLECTOR::CollectLogs Operation is not allowed when the object is closed.
This can happen if the bandwidth collection XML files in the Webhost Automation\\Helm\\System folder are not picking up any data. Delete any XML files from this folder* and also the Webhost Automation\\Helm\\System\\Tasks folder, then run the bandwidth collection task again. It should now work.
*The XML files to delete are generally called:
hbxxxxxxxxxxx.xml (where xxxxxx is a huge number)

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