Article ID: 3785, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3


When using Helm, and a user makes a payment via WorldPay, they are given the following message:
There is no way of getting back to Helm via the interface either.
This problem is caused by misconfiguration of the Worldpay Administration site.
In WorldPay, go to the Callback Installaton and then deselect the checkbox "Use Callback Response".
When a user pays they will then be sent to your resultY.html page defined in your WorldPay config. If they cancel the transaction whilst in WorldPay, they get presented with your WorldPay defined resultC.html page.

110556ad4b9f1c73a3682661cd1dca89 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF