Article ID: 3784, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3

Resolution

Problem
 
When trying to install secure directories on a domain, it fails and I get the following errors in the log:
 
2004-04-27 15:30:44 Website.InstallSecureFolders Error in installing Secure Folders
2004-04-27 15:30:44 Website.IWeb_Execute Error in installing Secure Folders
2004-04-27 15:30:44 CSecureFolder.CallMethodEx Error in installing Secure Folders
2004-04-27 15:30:44 CSecureFolder.InstallEx Error in installing Secure Folders
 
Solution
 
Make sure you have installed password protected directory software. Helm supports two pieces of software:
 
1.) IIS Password - available from http://www.troxo.com
 
Configuration guide:
 
 
2.) URL Protector - available from http://www.it-web-solutions.com
 
Configuration guide:
 
 
Then you need to make sure you set up the Secure Folders details in the Web Service as highlighted in the Administrator Guide:
 
 

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