Article ID: 3770, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 3

Resolution

 
Problem
 
When adding or deleting a domain or deleting a user it fails, and I get the following errors in the error logs:
 
2004-04-06 16:56:42 Mail.InitMerak File not found: api
2004-04-06 16:56:42 Mail.RemoveEmailAccount File not found: api
2004-04-06 16:56:42 Mail.IEMail_Execute File not found: api
2004-04-06 16:56:42 CEmail.RemoveEmailAccount File not found: api
2004-04-06 16:56:43 CDomain.DeleteDomainEx File not found: api
2004-04-06 16:56:43 HELM:CPackage::DeletePackageEx File not found: api
2004-04-06 16:56:43 CUser.DeleteUserEx File not found: api
 
 
Solution
 
This is because you have not copied the Merak API.DLL file from the Merak install folder to the Windows/System32 folder (or WINNT/System32 for Windows 2000) of the control server - i.e. the server that has Helm installed on it. Once you do this, the problem will be fixed.

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