Article ID: 3762, created on Feb 8, 2008, last review on May 1, 2014

  • Applies to:
  • Helm 3

Resolution

 
Problem
 
When I try to add a domain to Helm, it fails and the following error is found in the error log:
 
2004-03-19 09:51:18 Mail.CreateEmailAccount Unable to contact web service http://1.2.3.4:9998/services/svcDomainAdmin.asmx?WSDL
2004-03-19 09:51:18 Mail.CreatePOP3Account Unable to contact web service
2004-03-19 09:51:18 Mail.IEMail_Execute Unable to contact web service
2004-03-19 09:51:18 CPOP3Account.AddPOP3AccountEx Unable to contact web service
2004-03-19 09:51:21 Mail.RemoveEmailAccount Unable to contact web service http://1.2.3.4:9998/services/svcDomainAdmin.asmx?WSDL
2004-03-19 09:51:21 Mail.IEMail_Execute Unable to contact web service http://1.2.3.4:9998/services/svcDomainAdmin.asmx?WSDL
2004-03-19 09:51:21 CEmail.RemoveEmailAccount Unable to contact web service http://1.2.3.4:9998/services/svcDomainAdmin.asmx?WSDL
2004-03-19 09:51:21 CDomain.DeleteDomainEx Unable to contact web service http://1.2.3.4:9998/services/svcDomainAdmin.asmx?WSDL
 
 
Solution
 
This a problem with Smartermail and has different solutions depending on how you run the Smartermail service.
 
Smartermail Web service tool users
 
Are you using the Smartermail web service tool to run Smartermail? If so, open it up and make sure it is:
 
a) Set to Automatic
b) Started
 
If you have problems starting the tool, please refer to Smartermail.
 
 
 
Users who have the Smartermail website in IIS
 
Please refer to the following document and ensure that the relevant extra host header/port has been added to your Smartermail site:
 
http://support.webhostautomation.com/index.php?_a=knowledgebase&_j=questiondetails&_i=137
 

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