Article ID: 3759, created on Feb 8, 2008, last review on Apr 16, 2012

  • Applies to:
  • Helm 3

Resolution

Problem

When I try to go to the control panel website, I get an authentication prompt. When I type in the server login details I am taken to a screen with the following:

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Server object error 'ASP 0177 : 80040111'

Server.CreateObject Failed

//global.asa, line 15

ClassFactory cannot supply requested class
 
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Solution
 
If you are using Helm 3.1.15 or later, you will get this error if you haven't installed XML 4.0 SP 2. This is included in the Tools sub-diectory of your Helm folder, or alternatively you can download it here:
 
 

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