Article ID: 3744, created on Feb 8, 2008, last review on May 7, 2014

  • Applies to:
  • Helm 4

Resolution

Problem/Summary
 
I'm trying to add SmarterStats to a domain, and it fails. In the error log, I'm getting a message:
 
Unable to initialise SOAP components
 
The Smarterstats server is set up correctly (either using the SmarterStats web server or IIS web site), the port number is correct, the IP is correct, and I can log in with the details that I have also correctly put in Helm. However, I still have problems.
 
Solution
 
Try and access the following site:
 
 
eg. http://1.2.3.4:9999/services/siteadmin.asmx
 
This is the Smarterstats administration that Helm accesses to call functions. Can you access it? If not, then there is a problem with the ASP.NET framework on your system. It should allow asmx extensions to be used - if it is failing, you need to refer to your server provider.
 

0331e0e4efc12686c3f22fc2cdda9f03 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF