Article ID: 3740, created on Feb 8, 2008, last review on Apr 16, 2012

  • Applies to:
  • Helm 3

Resolution

Problem/Summary
 
I have just installed Helm and I cannot login. It gives me an error:
 
Unable to login due to a configuration problem
 
However, I have not found any errors in the Helm error logs?
 
 
Solution
 
This is down to a communication issue. These are the things you should check:
 
1.) Is the Remote Registry service running? (Administrative Tools > Services). If not, start it.
 
2.) Have the HELM_ADMIN and HELM_WEB users been created? (Administrative Tools > Computer Management > Users). If not, they should be created.
 
3.) If they have been created, then check the properties of each. The HELM_ADMIN account needs to be a member of the Administrators group only, and the HELM_WEB account needs to be a member of the Users group only. If they are not members of these respective groups, add them.
 
4.) Also make sure that the HELM_WEB user has got Read and Execute access on the Control Panel folder.
 
Steps 2-4 may be required if you have installed Helm on a non-English version of Windows.

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