Article ID: 3739, created on Feb 8, 2008, last review on May 9, 2014

  • Applies to:
  • Helm 3

Resolution

 
Problem/Summary
 
When adding domains or performing other tasks in Helm, I get this in the error log:
 
2004-01-15 02:48:14 DNS.Check Unknown error while performing diagnostic check: Automation error
A dynamic link library (DLL) initialization routine failed.
2004-01-15 02:48:14 CServer.DiagnoseEx Unknown error while performing diagnostic check: Automation error
A dynamic link library (DLL) initialization routine failed.
2004-01-15 02:48:14 CServer.Diagnose Unknown error while performing diagnostic check: Automation error
A dynamic link library (DLL) initialization routine failed.

Also, when trying to run the Self Diagnostic tool in Helm, I get this error:

CServer.Diagnose error '8007045a'
Unknown error while performing diagnostic check: Automation error A dynamic link library (DLL) initialization routine failed.

/interfaces/standard/DiagnosisServer.asp, line 45
Solution
 
This is not a Helm problem - it is caused by the .NET framework being corrupt or missing files. You will need to reinstall it.

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