Article ID: 3727, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3


My bandwidth and disk space in Helm are reporting extremely large incorrect amounts (e.g. 256,389GB).
There may be xml files in your Helm System folder starting hb*****.xml and hd*****.xml.

Rename these to backup_hb****.xml and backup_hd****.xml and then allow Helm to re-run the bandwidth collector and diskusage collector.
If this doesn't work - is your version of Windows a US or UK version? If not, you will need to do the following:
1.) Log into Windows using the HELM_ADMIN account:
Username = HELM_ADMIN
Password = the password you chose when installing Helm - or you can change this in the System Identity tab of the Configuration Tool (if you do this, make sure ALL remote servers have their HELM_ADMIN account passwords changed too)
2.) Go to Windows Control Panel > Regional Settings
3.) On each tab, make sure that any language dropdown box is set to "English (United Kingdom)".
4.) Click Apply, then reboot the machine.

152090ff5e9a05ea7e1cf0c248449638 110556ad4b9f1c73a3682661cd1dca89 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF