Article ID: 3726, created on Feb 8, 2008, last review on May 10, 2014

  • Applies to:
  • Helm 3

Resolution

 
When adding/deleting domains I get lots of errors like this:
 
#Software: HELM Control System
#Version: 3.1 Build 11
#Date: 2003-11-23
#Fields: date time source error
2003-11-23 14:02:00 Website.IWeb_RemoveWebSite Unknown error while removing site: Automation error
An internal error occurred.
2003-11-23 14:02:00 CDomain.DeleteDomainEx Unknown error while removing site: Automation error
An internal error occurred.
2003-11-23 14:03:08 Website.IWeb_AddApplicationMapping Unknown error while adding script mapping: Automation error
An internal error occurred.
2003-11-23 14:03:14 Website.IWeb_AddApplicationMapping Unknown error while removing application mapping: Automation error
An internal error occurred.
2003-11-23 14:03:21 Website.IWeb_AddApplicationMapping Unknown error while removing application mapping: Automation error
An internal error occurred.
2003-11-23 14:03:28 Website.IWeb_AddApplicationMapping Unknown error while removing application mapping: Automation error
An internal error occurred.
2003-11-23 14:03:35 Website.IWeb_AddApplicationMapping Unknown error while removing application mapping: Automation error
An internal error occurred.
2003-11-23 14:03:42 Website.IWeb_RemoveCGIBin Unknown error while removing CGI Bin: Automation error
An internal error occurred.
2003-11-23 14:03:49 Website.IWeb_PauseWebSite Unknown error while updating site settings: Automation error
An internal error occurred.
------------------------------
 
This is a very rare issue that can be solved as follows:
 
Ensure that c:\\documents and settings\\all users\\application data\\microsoft\\crypto\\rsa\\machinekeys
directory has permissions set to user group "everyone" with special inherited permissions.

If you have changed this in the past, it will cause the above issues. Restoring permissions as mentioned here will solve the problem.
 

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