Article ID: 3704, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3

Resolution

Problem/Summary

When trying to add a transaction to a reseller, I keep getting the following error:

2003-09-02 15:57:57 HELM:CTransaction::AddEx Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.

It says it can't add the transaction but when you look in the billing section for the user the transaction has been added in (Although no emails were sent out with a copy of the invoice).

Solution
This is because you are adding a payment or credit to the account and the invoice that it is being credited to has a transaction that has lost its link to the appropriate item in Helm. It's usually a domain registration. You might want to re-create the domain registration transaction into the invoice and try it again.

You will know that it works because you won't get this error and the invoice will be marked as paid.

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