Article ID: 3703, created on Feb 8, 2008, last review on May 9, 2014

  • Applies to:
  • Helm 3

Resolution

Problem/Summary

When adding a domain, you get this error in the logs:

2003-09-07 20:57:46 Website.IWeb_AddWebsite Unknown error while creating site: Permission denied

2003-09-07 20:57:46 CWebsite.AddWebsiteEx Unknown error while creating site: Permission denied

2003-09-07 20:57:46 Website.IWeb_RemoveWebSite Unknown error while removing site: Permission denied

2003-09-07 20:57:47 CDomain.AddDomainEx
 
 
Solution
 
Check the [Helm installation folder]\System directory and check to see if there are any folders called [machinename].iis.

If there are, remove it/them and then install the latest update.
 
If you still have issues, make sure that IIS is working correctly. To check this, go into IIS and try and make a new connection from it to the IP of the server it is sitting on. If this fails, then there is a problem with your server. Ensure that DCOM has not been disabled by another program.

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